ace99's Commitment: We never sell your personal data to third parties. Your privacy is a fundamental right to us, not an afterthought.
1. Introduction
Ace99 ("we", "our") is an internationally licensed online gaming platform. This Privacy Policy applies to the ace99 website, mobile app, and all associated services.
Under ace99's Privacy Policy, by using our platform, registering, or accessing any of our services, you are considered to have agreed to the terms of this Policy. Please read it carefully.
Ace99 believes transparency is the foundation of trust. We do not collect data for hidden purposes — it is used solely to provide you with a better service, maintain platform security, and meet legal obligations.
Applicability: This Privacy Policy applies to all users of ace99 — from registered members to anyone simply browsing the website.
2. What data we collect
Under ace99's Privacy Policy, we collect two types of data — information you provide directly, and information collected automatically through your use of the platform.
Directly provided information
- Identifying Information: Full name, date of birth, nationality, and gender.
- Contact information: Email address, mobile number, and current address.
- KYC Documents: A copy of your National ID, passport, or driving licence.
- Financial Information: Payment method details (Mobile Banking, Nagad, Rocket, bank account number).
- Account Information: Username, password (stored in encrypted form).
Automatically collected information
- Device Information: IP address, device type, operating system, and browser.
- Usage data: Which pages you visited, how long you stayed, and which games you played.
- Transaction details: Deposit, withdrawal, and betting history.
- Cookies & Tracking Data: Session cookies, persistent cookies, and browsing patterns.
| Data Types | Collection method | Mandatory? |
|---|---|---|
| Registration Information | Via direct form submission | Yes |
| KYC Documents | Via upload or email | Yes for Withdrawal |
| Payment Information | Automatically at the time of transaction | Yes |
| Device & IP | Automatic | Technically |
| Cookies | Automatically by browser | Partial |
3. Use of data
Under ace99's Privacy Policy, collected data is used solely for the purposes listed below. ace99 never sells this data to advertisers or uses it outside of approved purposes.
- Account Management: To verify registration and login, and to ensure account security.
- KYC Verification: To verify age, identity, and address; and to prevent money laundering.
- Payment Processing: To process deposits and withdrawals quickly and securely.
- Customer Support: To resolve your issues and process complaints.
- Personalized experience: To provide game recommendations and offers tailored to your preferences.
- Fraud Prevention: To detect suspicious activity and keep the platform secure.
- Legal Obligations: To meet regulatory requirements and comply with licensing conditions.
- Contact: To send important updates, policy changes, and promotional messages (you can opt out of promotional messages at any time).
Marketing communications: If you no longer wish to receive promotional emails or SMS from ace99, you can opt out at any time through your account settings or by contacting ace99 Support.
5. Cookies & tracking technologies
Ace99 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and ensuring security | Until end of session |
| Functional Cookies | Remembering language preferences and game settings | Up to 1 year |
| Analytics Cookies | Traffic Analysis & Service Improvement | Up to 2 years |
| Performance Cookies | Measuring Page Load Speed & Optimization | Up to 6 months |
You can disable cookies through your browser settings, though some ace99 features may not function properly as a result. Essential cookies cannot be fully disabled as they are required for core platform functionality.
6. Data security
Ace99 applies industry-leading security measures to protect your personal data. Our data protection infrastructure is regularly reviewed and tested by independent third parties.
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Password Hashing: Your password is never stored in plain text — only an encrypted hash is retained.
- Firewall & DDoS Protection: ace99's servers are protected by advanced firewalls and DDoS mitigation systems.
- 2-Factor Authentication: 2FA is available to add an extra layer of security to your account.
- Regular Security Audits: External cybersecurity experts regularly audit ace99's systems.
- Restricted access: Only authorized personnel can access data on a need-to-know basis.
Stay vigilant: No ace99 employee will ever ask for your password or OTP. If anyone does, report it to ace99 Support immediately.
7. Data retention period
Ace99 does not retain data longer than necessary. The retention periods for different types of data are as follows:
| Data Types | Retention period | Reason |
|---|---|---|
| Account Information | Duration of active account + 5 years | Legal & Regulatory Requirements |
| Transaction data | 7 years | AML & Financial Regulations |
| KYC Documents | 5 years | Identity Verification Law |
| Customer Support Logs | 3 years | Dispute Resolution |
| Marketing data | Until Opt-Out | Marketing Activities |
Once the applicable retention period expires, ace99 securely deletes or anonymizes your data so it can no longer be linked back to you in any way.
8. Your rights
Under ace99's Privacy Policy, you have the following rights regarding your personal data. To exercise any of these rights, please contact the ace99 Support team.
Right to Access Your Data
The right to know what information ace99 holds about you.
Right to Rectification
The right to correct or update inaccurate or outdated information.
Right to Erasure
The right to request deletion of your data in certain circumstances.
Right to Restrict Processing
The right to request that processing of your data be restricted in certain cases.
Right to Data Portability
The right to receive your data in a machine-readable format.
Right to Object
The right to object to the use of your data for specific purposes.
Ace99 typically processes these requests within 30 business days. However, certain data may not be erasable or restricable due to legal obligations.
9. Protection of minors
Under ace99's Privacy Policy and Terms of Service, ace99 is intended for users aged 18 and above only. ace99 does not knowingly collect data from minors.
- Age is verified at registration and no one under 18 is permitted to open an account.
- Date of birth is verified as part of the KYC verification process.
- If ace99 discovers that a minor's data has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.
For Parents: If you believe your child has created an ace99 account, please contact us immediately at [email protected].
10. International Data Transfers
As an international platform, ace99 may store and process your data on servers in different countries. All such transfers are carried out in accordance with the following security measures:
- Data is transferred only to countries with adequate data protection laws in place.
- Strict Data Processing Agreements (DPA) are in place with all third-party service providers.
- End-to-end encryption is applied to all international transfers.
- The guidelines set by ace99's licensing authority are strictly followed.
11. Changes to the Privacy Policy
Ace99 may update this Privacy Policy from time to time. Changes may occur due to new legal requirements, technological developments, or service improvements.
- For significant changes, ace99 will send advance notification to your registered email.
- The date of any change will always be shown at the top of this page as the "Last Updated" date.
- Continued use of ace99 after any changes will be taken as your acceptance of the updated policy.
It is in your interest to visit this page regularly and review any changes.
12. Contact & Complaints
If you have any questions, concerns, or complaints regarding ace99's Privacy Policy, please contact our Data Protection team. ace99 takes every complaint seriously and aims to respond as promptly as possible.
Data Protection Contact: [email protected]
Response time: typically 3–5 business days. Up to 30 business days for complex requests.
If you are not satisfied with ace99's response, you may file a complaint with the relevant data protection authority in your country or with ace99's licensing authority.
Why is ace99 safe for your privacy?
Ace99's data protection goes beyond policy — it works in practice. Learn how we safeguard your privacy.
Military-grade encryption
Ace99 uses 256-bit SSL encryption — the same technology trusted by the world's leading banks. Every transaction and piece of data you share is fully protected.
Strict KYC Verification
Every account on ace99 goes through identity verification. This is not just a legal requirement — it also protects your account from unauthorized access.
Your Data Is Never Sold
Ace99 never sells your personal data to third parties. Your name, phone number, or email is never shared with advertising companies.
Compliance with International Standards
Ace99 follows international data protection standards. Our security measures are independently verified through regular third-party audits.
You Are in Control
At ace99, you can view, correct, or request deletion of your data at any time. You are in full control of your information.
24/7 privacy support
For any privacy-related questions or concerns, ace99's support team is available 24/7 to assist you.
Privacy FAQ
Start Playing Safely at ace99
Done reading our Privacy Policy? Join ace99 now — your data is protected and your gaming experience is secure.